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Are your customers nervous about leading groups? Author Clarke is a seasoned pro at leading all sorts of groups, large and small, and she can help even novices learn: -- The qualities that make an effective leader; -- How speakers can avoid sabotaging themselves even before they begin; -- Techniques that maximize group dynamics; -- Ground rules that keep meetings on track; -- How to handle people who want to use meetings for their own agendas; and -- How planning and preparation almos always guarantee a successful meeting.