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Ten Principles Behind Great Customer Experiences, The

Name: Ten Principles Behind Great Customer Experiences, The
Brand: PEARSON Education Limited
SKU: 01200902
Price: 24.17 EUR
Availability: InStock
Author: Watkinson Matthew
ISBN: 9780273775089

Watkinson Matthew

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Inglês

Livro Capa mole

Código Libristo: 01200902

Editoras PEARSON Education Limited, dezembro 2012

Overall WINNER - CMI Management Book of the Year 2014 WINNER - Innovation & Entrpreneurship Categor... Descrição completa

Código Libristo: 01200902

58 b

24.17 €

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Overall WINNER - CMI Management Book of the Year 2014 WINNER - Innovation & Entrpreneurship Category at the CMI Awards 2014 Create a great customer experience whoever you are. Customers are powerful. They have a loud voice, a wealth of choice and their expectations are higher than ever. This book covers ten principles you can use to make real world improvements to your customers' experiences, whatever your business does and whoever you are. For managers, leaders and those starting a new business, the book shows that making improvements customers will appreciate doesn't need to be complicated or cost a fortune.

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Nome completo Ten Principles Behind Great Customer Experiences, The

Autor Watkinson Matthew

Língua

Inglês

Encadernação Livro - Capa mole

Data de emissão 2012

Número de páginas 240

EAN 9780273775089

ISBN 0273775081

Código Libristo 01200902

Editoras PEARSON Education Limited

Peso 362

Dimensões 233 x 156 x 16

Categorias

Economia, finanças, empresa & gestão > Empresa & gestão > Vendas e marketing > Serviços aos clientes

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