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Managing Service Productivity

Name: Managing Service Productivity
Brand: Springer-Verlag Berlin and Heidelberg GmbH & Co. KG
SKU: 14211247
Price: 162.28 EUR
Availability: InStock
Author: Emilyn Cabanda
ISBN: 9783662512012

Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance

Emilyn Cabanda

Ali Emrouznejad

Língua

Inglês

Livro Capa mole

Código Libristo: 14211247

Editoras Springer-Verlag Berlin and Heidelberg GmbH & Co. KG, setembro 2016

This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA)... Descrição completa

Código Libristo: 14211247

394 b

162.28 €

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This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying sources of inefficiency for each service unit. It explains how they can be used to determine potential improvement targets for each of the inefficient service units, to identify peers for each service organization and to provide a basis for continuous performance improvement. Presenting applications in a variety of industries, this book will be useful for the service management to improve service productivity, profitability, sustainability and quality and effectiveness of service deliveries. A free trial version of the World's leading Data Envelopment Analysis Software (PIM-DEA) is available for readers of this book.