Contacto
Como comprar
Entrega
Guia de compras
Globalization, Communication and the Workplace
Inglês
537 b
Até 30 dias para devoluções
Os clientes também compraram
/
Encadernação com argola
59.85
€
/
Capa mole
15.56
€
/
Capa mole
21.93
€
The global developments in Information Technology Enabled Services have transformed customer service encounters which were until recently face-to-face. Major business areas of healthcare, insurance, banking and media are increasingly moving their customer processes to call centres, web based interaction, and email. ITES is set for explosive growth over the next decade, alongside being increasingly outsourced to non-English speaking destinations. The need for good English language communication skills is becoming ever more acute.This book looks closely at interactive communication in customer-facing services, featuring the voices of both academics and those in industry. It aims to integrate the work of applied linguists, teachers, trainers and businesses. After an initial discussion on the value of research to applied training, the major issues of ITES communications are addressed with either an academic analysis being followed by a training example derived from it, or with an analysis of a workplace problem followed by a research-based solution proposal. This volume should appeal to a wide readership in academic, business training and HR departments.
Sobre o livro
Inglês
Ofereça este livro hoje
É fácil
1 Adicione ao carrinho e escolha Entregar como presente ao finalizar a compra 2 Receberá um vale 3 O livro chegará ao endereço do destinatárioTambém pode estar interessado em
/
Capa mole
13.24
€
/
Capa mole
10.61
€
/
Livro de capa dura
121.33
€
Olá! Sou o Libroamiko, o seu conselheiro de livros.
Como posso ajudar?