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Empowerment: HR Strategies for Service Excellence

Name: Empowerment: HR Strategies for Service Excellence
Brand: Taylor & Francis Ltd
SKU: 15236314
Price: 67.26 EUR
Availability: InStock
Author: LASHLEY
ISBN: 9781138153967

HR strategies for service excellence

LASHLEY

Língua

Inglês

Livro Livro de capa dura

Código Libristo: 15236314

Editoras Taylor & Francis Ltd, dezembro 2016

''Empowerment: HR strategies for service excellence'' shows managers and students the importance of... Descrição completa

Código Libristo: 15236314

164 b

67.26 €

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''Empowerment: HR strategies for service excellence'' shows managers and students the importance of empowerment as part of human resource strategy. It provides a critical perspective of this established vital management technique, identifying factors that will lead to a win: win situation for all concerned.

When successfully incorporated as part of HR strategy, empowerment can:
* enable organizations to gain commercial and competitive advantage
* become more flexible
* improve employee commitment
* use the skills of individual employees to best advantage and enhance personal capabilities.

''Empowerment: HR strategies for service excellence'' uses case studies from companies such as McDonalds, TGI Fridays and Harvester Restaurants to build a picture of empowerment of service employees in context, illustrating how different forms of empowerment are employed and different working arrangements are practiced.