Contacto
Como comprar
Entrega
Guia de compras
At Your Service
Inglês
65 b
Até 30 dias para devoluções
Os clientes também compraram
/
Capa mole
20.78
€
/
Capa mole
13.82
€
Words matter. The words and phrases you use with your customers make a lasting and memorable difference in the quality of your customer's experience. AT YOUR SERVICE-ENGLISH AS A SECOND LANGUAGE FOR CUSTOMER SERVICE elevates ESL from simply correct English to the highest levels of professional, gracious, and confident communication. Students positively engage, through role-playing and other activities, in practical, real world service situations.
Kathleen Bradley Amidei shares her four decades of teaching, international business, and hotel management to successfully guide students to use the most effective language to give outstanding customer service to: engage and make a positive connection, resolve customer complaints, contribute to teamwork and training, give confident directions, serve wine, and take food orders.
The book also focuses on the best procedures and methods to create these workplace essentials:
Interviews and resumes
Body Language
Economics of the workplace
Specific grammar points
Brainstorming
Traits of good managers and employees
Many students have experienced a life-changing sense of accomplishment that has helped them with their careers and personal interactions.
Sobre o livro
Inglês
Ofereça este livro hoje
É fácil
1 Adicione ao carrinho e escolha Entregar como presente ao finalizar a compra 2 Receberá um vale 3 O livro chegará ao endereço do destinatárioTambém pode estar interessado em
/
Livro de capa dura
37.23
€
/
Capa mole
14.83
€
/
Livro de capa dura
179.64
€
Olá! Sou o Libroamiko, o seu conselheiro de livros.
Como posso ajudar?