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Write Better Work Emails
Clear subject lines, tactful replies, follow-ups, and difficult messages: templates for every common workplace situation
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You know what you need to say. The hard part is saying it in a way that gets a reply, keeps the peace and does not take an hour. This pocket reference gives you a simple four-line method for building any message, plus advice on subject lines, tone and politeness, shortening long drafts, and when to leave the inbox for a call. Then it hands you 43 templates for the situations that come up every week: requests, follow-ups, deadlines and delays, polite refusals, apologies, angry replies, escalations, introductions, thank-yous and meeting messages. You will also find clear rules for reply-all, cc and bcc, and a proofreading and send checklist you can run in a minute. Copy, adapt and send with confidence.
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