Summary: Best Practices

The must-read summary of Robert Hiebeler, Thomas Kelly and Charles Ketteman's book: "e;Best Practices: Building Your Business With Customer-Focused Solutions"e;.This complete summary of the ideas from Robert Hiebeler, Thomas Kelly and Charles Ketteman's book "e;Best Practices"e; shows a research project to identify specifically what world-class companies do better than anyone else. Six business processes were identified and labeled ''best practices"e; because they represent the optimum way for companies to achieve extraordinary results. Taken together, these six business processes combine in a total commitment to and focus on the customer. Best-practice companies vigorously attempt to understand markets, form close associations with customers, design, market and deliver products that customers want. In the process, best-practice companies provide unequaled levels of service to their customers. When everything in the company is focused on learning and responding to what the customer wants, world-class performance can be achieved.Added-value of this summary: * Save time* Understand the key concepts * Increase your business knowledge To learn more, read "e;Best Practices"e; and learn from the best companies.