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How to Manage Difficult People
Proven Strategies for Dealing with Challenging Behaviour at Work
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11 b
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Dealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day-to-day basis. This book will show you how to:- Defuse and deal with difficult customers, both on the phone and face to face;- Manage problems with colleagues in the workplace, including a manipulative boss;- Handle difficult day-to-day interactions with any people we come into contact anywhere;- Identify and manage behaviours which can turn a person into a problem ;Improve necessary listening and communication skills;- Increase self confidence and develop rapport building skills. This book contains some proven techniques for managing yourself as well as managing difficult people. If you gain a better understanding of yourself, build your confidence and use these techniques, then you ll make your life a whole lot easier.
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