Delivering on Digital

The government reform expert and acclaimed author ofThe Solution Revolutionpresents a roadmap for navigating the digital government era. In October 2013, HealthCare.gov went liveand promptly crashed. Poor website design was getting in the way of government operations, and the need for digital excellence in public institutions was suddenly crystal clear. Hundreds of the tech industry's best and brightest dedicated themselves to redesigning the government's industrial-era frameworks as fully digital systems. But to take Washington into the 21stcentury, we have to start by imagining a new kind of government. Imagine prison systems that use digital technology to return nonviolent offenders promptly and securely into society. Imagine a veteran's health care system built around delivering a personalized customer experience for every Vet. We now have the digital toolssuch as cloud computing, mobile devices, and analyticsto stage a real transformation. Delivering on Digitalprovides the handbook to make it happen. A leading authority on government reform, William D. Eggers knows how we can use tech-savvy teams, strong leadership, and innovative practices to reduce the risks and truly achieve a digitally transformed government.